Refund Policy

All quilts and wallhangings are made to order unless otherwise stated in the item's description. Production times vary depending on order volume at the time of purchase. In general, expect 4-6 weeks for quilts and 2 weeks for wallhangings.


We accept returns of items in their original condition for refund, exchange or store credit. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at within 7 days of receiving your order. Custom and sale items cannot be returned.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Charlie Bear Quilts is not responsible for lost or stolen packages. Please take care in tracking your order and making arrangements for delivery.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.